FREQUENTLY ASKED QUESTIONS
I think I might have a counterfeit product, how do I know if it's genuine?
We recommend always purchasing Gerber products from a legitimate authorized dealer. When in doubt, always check our website to verify and confirm product authentication. Options are available to search for the product name, part number, style, blade type, etc. to ensure you are purchasing a genuine Gerber product. For more information about counterfeit products, click here.
What do I do if I have a recalled product?
For information on past product recalls, please visit the U.S. Consumer Product Safety Commission website.
To return a product subjected to a prior recall, contact Gerber at 800-950-6161.
Where do I submit a warranty claim?
US/Canada: Submit a warranty claim here.
If you are a European Union citizen/resident and need assistance for Contact or Warranty, please use our International Warranty form.
To expedite the process, please provide as much information as you can about the knife and the issue
My Gerber product was lost or stolen. Will you replace it?
No, stolen or lost products are not covered under warranty. Gerber's warranty covers material and manufacturing defects.
I do not live in the United States. Is there a place I can return my Gerber for warranty repair?
Currently we are processing all repairs at the main factory in Portland, Oregon.
The black finish on my blade is peeling or coming off. Is there anything I can do? Will Gerber Gear warranty the finish or refinish the product?
A black Teflon or black oxide coating is applied to specific knives for ornamental reasons. Continued rubbing on a sheath or pants pocket will cause the coating to wear through over time or contact with any metal objects will scratch the coating. Both are not considered Warranty defect.
My Gerber is sentimental to me. Will it be returned to me?
Gerber makes every effort to provide repair services whenever possible. However, technological advances may inhibit the ability to repair older products that have been out of production for an extended period of time. If your product cannot be repaired, it will be returned to you as is.
If you cannot repair my sentimental product, will I get another?
No. Your original product will be returned to you as is. If your product does not hold sentimentality at Gerber’s discretion a comparable replacement will be provided to you of equal value.
The pocket clip on my Gerber knife broke, how can I get a replacement?
Gerber can send you a replacement pocket clip, pocket clip screws, and/or handle screws on select products. Complete the Warranty Submission Form and provide details of the parts needed in the section “How was the product being used?”. To expedite this service, please be clear as to which parts you require for self-repair. All parts are proprietary to the product. If you are unsure of the name and model number of your product, visit gerbergear.com to help identify your product.
I have an Automatic Knife that needs a replacement spring, can you send me this part?
No. Gerber does not recommend disassembly and reassembly of any Gerber products. For all Automatic Knife defects; please print out a completed Waiver and a Warranty Submission Form. You can return the product with the Form and the Waiver to Gerber for repairs.
I have a knife that needs a new blade. I can repair it myself. Can I order a new blade?
For Liability reasons, Gerber will not send blades or implements for self-repair. For all product defects, please return your product to Gerber for Warranty Services.
The triangular tungsten carbide cutters on my Gerber Multi-Plier have worn out or broke, where can I get replacements?
The carbide cutter inserts are the same cutters used on lathes, mills and CNC machines used in the metal fabrication industry. These parts are proprietary and cannot be found in industrial stores or machine shops. Purchase a set of replacement Carbide Cutters here.
My saw blade broke, where can I get another?
Replacement saw blades for the Exchange-a-Blade saws are found on gerbergear.com for purchase. For the sliding saws, replacement blades are not available and the product should be returned to Gerber for warranty services. For the extended saws, generic blades can be found in most home improvement outlets.