Gerber Guarantee
We guarantee everything we make, because we know you seek value and durability in the gear you choose to carry.
Submit
Submit your warranty request at the link above. You will receive an email response with your case number. At Gerber’s option, defective product will be replaced, repaired, or substituted for a product of equal value.
In Progress
Our customer service team is working hard and responding to warranty claims as quickly as possible. Average response time is 25-30 days but may be longer depending on the current number of claims and product availability.
Out for Delivery
You’re almost ready to get back out there. We will notify you via email when your replacement item or part has shipped.
Adventure Longer
Gerber is proud to offer a limited lifetime warranty in North America, and a 25 year limited warranty outside of North America. Gerber products are warranted to be free of defects in material and workmanship for as long as the original consumer owns the product.
coverage information
At Gerber’s option, defective product will be repaired, replaced, or substituted with a product of equal value. This warranty does not cover damaged product due to misuse or abuse, sharpening, normal wear and tear, accidental damage or industrial/commercial use.
For cutting tools: Gerber shall in no event be liable for incidental or consequential damages. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusion may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
International Warranty Requests:
This form services the United States, its territories, and Canada only. For requests outside of the US, please send an email to pdxwarranty@gerbergear.com.
Warranty FAQ
Do I need to send my defective item into the factory?
At this time, you do not need to send items into the factory unless told to do so. This will likely only happen in the case of a custom item, or when a repair is authorized.
My Gerber product was lost or stolen. Will you replace it?
No, stolen or lost products are not covered under warranty. Gerber's warranty covers material and manufacturing defects.
I live outside of North America, how do I submit a warranty claim?
To submit a warranty claim outside of North America, please email pdxwarranty@gerbergear.com.
Is my Customized item covered under warranty?
Yes, like all Gerber products, customized items are covered under the Gerber Guarantee.
What if the item I am hoping to replace is discontinued?
If the replacement item is discontinued, you will be given the option for a similar item as replacement or store credit to gerbergear.com.
The black finish on my blade is peeling or coming off. Is there anything I can do? Will Gerber Gear warranty the finish or refinish the product?
A black Teflon or black oxide coating is applied to specific knives for ornamental reasons. Continued rubbing on a sheath or pants pocket will cause the coating to wear through over time or contact with any metal objects will scratch the coating. Both are not considered Warranty defect.
My Gerber is sentimental to me. How can I keep the original?
While filling out the warranty form, be sure to mark the item as sentimental in order to retain the original. Gerber makes every effort to provide repair services whenever possible. However, technological advances may inhibit the ability to repair older products that have been out of production for an extended period of time. If your product cannot be repaired, it will be returned to you as is.
If you cannot repair my sentimental product, will I get another?
No. Your original product will be returned to you as is. If your product does not hold sentimentality at Gerber’s discretion a comparable replacement will be provided to you of equal value.
Are there items that Gerber can't ship to me?
Yes, there are some items that cannot be shipped. These items include: blades/saws, jaws & implements for our multi-tools, and axel screws.
What items can Gerber ship to me?
We can ship the following items: pocket clips & screws, handle screws, thumb studs, clip/buttons & springs for multi-tools.