Currently our warranty process is operating on a longer lead time than usual due to limited staffing and an influx of claims caused by COVID-19. At this time we are not accepting repairs or sharpening inquiries, only warranty requests for replacement products, parts, and sheaths.
After submitting the form below, you will receive an email with your case number and more information. You no longer need to ship your item to the Portland factory. Our customer service team is working hard to respond to your claim as quickly as possible and will notify you when your replacement item or part has shipped. You should receive a response within 25-30 business days.
We thank you for the patience and understanding.
PARTS AND SHEATH REQUEST
*If requested parts are unavailable, Gerber will contact you with further information.
**If the requested parts require disassembly of your product, you will need to process this as a warranty claim and send in your product.
Items Gerber CANNOT ship:
Jaws & Implements for our Multi Tools
Items Gerber CAN ship:
Pocket Clips & Screws
Clip/Buttons & Springs for Multi Tools
THE GERBER GUARANTEE
Gerber is proud to offer a lifetime limited warranty in North America,and a 25 year limited warranty outside of North America. Gerber products are warranted to be free of defects in material and workmanship for as long as the original consumer owns the product. At Gerber’s option, defective product will be repaired, replaced, or substituted with a product of equal value. This warranty does not cover damaged product due to misuse or abuse, sharpening, normal wear and tear, accidental damage or industrial/commercial use.
For cutting tools: Gerber shall in no event be liable for incidental or consequential damages. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusion may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
EUROPEAN WARRANTY REQUESTS
This form services the United States, its territories, and Canada only. If you are a European Union citizen/resident and need assistance for Contact or Warranty, please use our International Customer Care Contact Page.