Limited lifetime warranty In North America Only, 25 years limited warranty outside of North America. Gerber products are warranted to be free of defects in material and workmanship for as long as the original consumer owns the product. At Gerber’s option, defective product will be repaired, replaced, or substituted with a product of equal value. This warranty does not cover damaged product due to misuse or abuse, sharpening, normal wear and tear, accidental damage or industrial/commercial use.
For cutting tools: Gerber shall in no event be liable for incidental or consequential damages. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusion may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
For Warranty Services, complete the submission form below.
This form services the United States, its territories, and Canada only. If you are a European Union citizen/resident and need assistance for Contact or Warranty, please use our INTERNATIONAL Customer Care Contact Page.
Please confirm the item you are submitting is listed correctly below.
Warranty and Shipping Policies
Shipping costs to the Gerber Gear facility are the responsibility of the sender. We recommend sending the product to our facility with a trackable method to ensure delivery. Gerber Gear will incur all return expenses to your residence or business.
INFORMATION - HOW WE GET IT AND HOW WE USE ITWhen you register on our sites, purchase products, or enter contests, you will be providing personal information to our company. Personal information includes your name, phone number, address, e-mail and other information by which you can be personally identified.We also collect usage information from you when you visit us. Web site usage information is not personally identifiable information. It describes how our Web site is used and navigated, including the number and frequency of visitors to each Web page and the length of their stay. Web site usage information also includes the domain names of browsers that visit our Web site, time of day the Web site was visited and other non-personally identifiable information.On some FISKARS BRANDS, INC. sites you may register to receive periodic updates via email. One of the services these sites offer to you when you register is to notify you by e-mail about new products and services available from FISKARS BRANDS, INC. or from trusted third marketing partners. These notices and offers will be targeted to your individual preferences and tastes.FISKARS BRANDS, INC. believes that knowing more about you will enable us to serve you better. It permits us to personalize the content and services we offer to you. It also permits us to target advertising for products or services to your interests and tastes and avoid repeatedly showing you the same ad.
*If requested parts are unavailable, Gerber will contact you with further information.
**If the requested parts require disassembly of your product, you will need to process this as a warranty claim and send in your product.
Items Gerber CANNOT ship:
Jaws & Implements for our Multi Tools
Items Gerber CAN ship:
Pocket Clips & Screws
Clip/Buttons & Springs for Multi Tools
Technological advances in production processes may inhibit the ability to repair older or non-domestically produced products. If your sentimental product cannot be repaired, it will be returned to you as is.