Where can I send my product for services? Please send your product to: Gerber Blades ATTN: Service 14200 SW 72nd Ave. Portland, OR 97224
How should I send my product? You're welcome to return your product via any shipping method that is most convenient for you. However, should you choose to send your product through the U.S. Postal Service, we do recommend you attain Delivery Confirmation, at the very least. This will help provide assurance to you that the product has arrived to our facility.
How long should I expect my product to be out for services? We make every effort to return product as quickly as possible. Please take into consideration various seasons and holidays that may cause some delay in services. In most cases, products are returned within 5-10 business days upon receipt to our facility - pending product availability, seasonal activity and holidays.
Will Gerber pay to have my product sent to their facility? Gerber will not pay for the freight costs to their facility. However, Gerber will incur all return expenses to your residence or business for warranty services.
What should I include with my product? You're welcome to include information about your product and its defect issues. Please be sure to include your name, address and phone information inside with your product. Email addresses are fine as well. Please be assured all information received remains confidential with Gerber and is not sold or distributed in any way.
Can I send my Gerber knife to the factory to have it sharpened? We do provide our sharpening service that will put that factory edge back on to your knives. The charge is $3 per knife for single edge knives and $6 per knife for double-edged knives. Plus, there will be a $3 total charge to ship the knives back to you. At this time we are unable to sharpen the serrated edges.
What if I have more questions about the return of my product? Whom can I contact? Call volumes vary during different seasons based on the time of year. You're welcome to call our Service Department at 800-950-6161 x1206. If you get our voice message service, please leave a detailed message and we will return your calls as quickly as possible. An alternative to this is emailing at firstname.lastname@example.org and a thorough response will be provided as quickly as possible.
Can you send me a replacement LED for a flashlight? The LEDs are not replaceable. For warranty reasons, we do not send or sell the LED and/or circuit boards. Also, attempting to disassemble your Gerber light yourself may result in lost components and compromised the overall performance, plus it may also void your warranty.